At Napa Power Equipment Store, we are committed to providing reliable and secure delivery services for customers throughout the United States. This Shipping Policy explains our processing times, shipping methods, delivery expectations, and related information.

Shipping Locations

We currently ship only within the United States.

At this time, we do not offer international shipping.

Order Processing Time

Orders are typically processed within 1–3 business days (Monday–Friday, excluding holidays) after payment confirmation.

Orders placed after 6:00 PM EST may begin processing on the next business day.

During periods of high demand, holidays, severe weather, or carrier delays, processing times may be extended.

Shipping & Delivery Time

After an order has been processed and shipped, estimated delivery times are generally:

  • Standard Shipping: 5–10 business days
  • Freight or Oversized Equipment Deliveries: 7–14 business days

Delivery times may vary depending on:

  • Product size and availability
  • Carrier schedules
  • Weather conditions
  • Destination location

Certain heavy or oversized equipment may require freight shipping and scheduled delivery appointments.

Shipping Costs

We currently offer free standard shipping on eligible orders within the United States unless otherwise stated on the product page.

Additional freight or remote-area delivery charges may apply for oversized equipment or special delivery requirements.

Any applicable shipping charges will be displayed during checkout before payment is completed.

Shipping Carriers

We work with trusted shipping and freight partners, including major national carriers and specialized freight services, depending on the size and type of product ordered.

Order Tracking

Once your order ships, you will receive a shipping confirmation email containing tracking information.

Tracking updates may take 24–72 hours to appear depending on the carrier.

Delivery Inspections

For large freight deliveries, customers are encouraged to inspect packages upon arrival and report visible shipping damage immediately to the carrier and our support team.

Address Accuracy

Customers are responsible for providing accurate shipping information during checkout.

If an order is returned due to an incorrect or incomplete address, additional shipping charges may apply for reshipment.

Delayed Deliveries

While we strive to deliver orders within estimated timeframes, delays caused by shipping carriers, weather conditions, supply chain disruptions, or other circumstances outside our control may occur.

Napa Power Equipment Store is not responsible for carrier-related delivery delays once an order has been shipped.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us promptly at support@napapowerequipment.com so we can assist in resolving the issue with the shipping carrier.

Order Cancellations

Orders may be canceled before shipment for a full refund.

Once an order has shipped, cancellation requests may be subject to return shipping and restocking policies.

Please review our Refund Policy for additional details.

Contact Information

If you have questions regarding shipping, delivery, or your order status, please contact us:

Napa Power Equipment Store
3145 Jefferson St, Napa, CA 94558, United States
Email: support@napapowerequipment.com
Phone: +1 (707) 401-5476